PRIVACY POLICY

This Privacy Policy was last updated on 02 February 2026

 

FPT International Telecom Company Limited is a company established under the laws of Vietnam, with its head office at Lot L.29B-31B-33B Tan Thuan Street, Tan Thuan Export Processing Zone, Tan Thuan Ward, Ho Chi Minh City, Vietnam (hereinafter referred to as “FPT” or “we”).

ARTICLE 1. PURPOSES OF INFORMATION COLLECTION

We use the information provided by Customers for the following purposes:

1.1 To provide goods and/or services to Customers;

1.2 To communicate, correspond, and send notifications regarding the provision and use of goods and/or services between FPT and Customer;

1.3 To coordinate and comply with applicable laws and requests from competent state authorities;

1.4 For other purposes consistent with FPT’s business operations and activities.

ARTICLE 2. SCOPE OF INFORMATION COLLECTION

2.1 Information is primarily collected through the website https://fti.fpt.vn/, including: email address, telephone number, username, password, address, and customer identification information related to the use of goods and/or services. These are mandatory details required for registration and for FPT to contact and confirm information when Customers use goods and/or services on the website to ensure Customers’ legitimate rights and interests

2.2 Customers are responsible for maintaining the confidentiality of and retaining all information relating to the use of goods/services under their registered username, password, and email account. Customers must promptly notify FPT of any unauthorized use, abuse, security breaches, or third-party misuse of their username and password so that appropriate measures can be taken

2.3 When collecting information, Customers participating in or using the website will be notified:

a. If the Customer agrees to provide information: The Customer may create an account to access and use website features within the agreed scope at the time of account registration.

b. If the Customer does not agree: No rights or obligations in relation to the website shall arise.

2.4 Personally Identifiable Information

While using the website, FPT may request Customers to provide certain personally identifiable information for contact or identification purposes (“Personal Information”). Personal Information may include, but is not limited to, the Customer’s name, country of residence, email address, and website address.

2.5 Non-Personally Identifiable Information

a. When Customers use goods/services (whether on a computer, phone, internet-connected TV device, on our website, or on a partner’s or other third-party website), we collect information relating to such usage and information that browsers send whenever Customers visit a website or online service. This may include, but is not limited to, the Customer’s Internet Protocol (IP) address, browser type, previously visited websites, and search information.

b. When Customers use any widget or tool offered by us (whether on a computer, phone, internet-connected TV device, on our website, or on a third-party website, including websites owned or operated by the Customer), we may record data relating to such activity, use of tools/widgets, or any associated accounts.

c. Like many websites, we use “cookies” to collect information. Each cookie is a small data file transferred to the Customer’s computer hard drive for record-keeping purposes. Customers may configure their browser to refuse cookies or to alert them before accepting cookies from visited websites. However, if cookies are not accepted, certain features or parts of the website or services may not function properly.

d. We may provide links in a format that enables us to track such links.

2.6 Instructions for Account Deletion:

a. When a Customer chooses to delete their account on the website, FPT will delete all associated data from the system immediately. However, Customers should note that deleting an account means that their data cannot be restored. Customers are advised to carefully consider before performing this actio.

b. If the Customer ultimately decides to delete the account and revoke access to the relevant application, the Customer may request account deletion from FPT’s system.

c. FPT will provide guidance and process the account deletion within five (05) working days from the date of receiving the Customer’s reques.

ARTICLE 3. SCOPE OF INFORMATION USE

We highly value the confidentiality of Customer information. We commit not to use Customer information for any purpose that does not serve the Customer’s interests, and we commit not to trade or exchange Customers’ confidential information with any third party. However, in the following special circumstances, we may reasonably share Customer information:

3.1 With the Customer’s consent.

3.2 To protect the legitimate rights and interests of FPT and its partners: We will only disclose Customer Personal Information where we believe in good faith that such disclosure is necessary to protect our rights, property, or those of our relevant partners. Such disclosure will be made in accordance with the laws of Vietnam.

3.3 Upon request of competent government authorities in compliance with the laws of Vietnam.

ARTICLE 4. INFORMATION RETENTION PERIOD

FPT will retain Personal Information provided by Customers on our internal systems for the duration of service provision to the Customer, until the purposes of collection have been fulfilled, or until the Customer requests the deletion of the information provided.

ARTICLE 5. CONTACT DETAILS OF THE ENTITY COLLECTING AND MANAGING PERSONAL INFORMATION

FPT International Telecom Company Limited

Head Office: Lot L.29B-31B-33B Tan Thuan Street, Tan Thuan Export Processing Zone, Tan Thuan Ward, Ho Chi Minh City, Vietnam

Hotline: 1900 6793 

Email: fti.csd.support@fpt.com.vn

ARTICLE 6. MEANS AND TOOLS FOR CUSTOMERS TO ACCESS AND UPDATE THEIR PERSONAL DATA

Customers may exercise the above rights by directly accessing the website or contacting us via email or the contact details published on the website https://fti.fpt.vn/.

ARTICLE 7. COMMITMENT TO THE CONFIDENTIALITY OF CUSTOMERS’ PERSONAL INFORMATION

7.1 We are committed to ensuring the security of Customers’ information when registering personal information with our company. We undertake not to trade or exchange Customer information for commercial purposes. Any sharing or use of Customer information shall be carried out in accordance with our Privacy Policy. We are committed to providing trust and satisfaction regarding the confidentiality of personal information when Customers participate in and use our services.

7.2 To better protect Customer information, we recommend that when logging into accounts on our website, Customers should: avoid automatic login features, carefully manage password backup settings, and ensure that they log out after using shared computers. We shall not be responsible for any leakage of personal information arising from the above reasons.

7.3 This Privacy Policy applies only to information registered by Customers on the website https://fti.fpt.vn/ of our company. Any information registered on other websites or platforms does not fall within the scope of this Privacy Policy.

ARTICLE 8. INFORMATION SECURITY MEASURES

8.1 We are committed to protecting Customer information. We implement security measures designed to protect Customer information against unauthorized access and disclosure.

8.2 We shall not use, transfer, provide, or disclose any member’s personal information to any third party without the Customer’s consent.

8.3 Although necessary security measures have been implemented, we cannot guarantee absolute security of all Customers’ personal information or private communications. In the event that the server system storing information is attacked, leading to the risk or loss of personal data, FPT shall promptly notify the competent state authorities for investigation and handling, and notify the Customer in accordance with applicable law.

ARTICLE 9. LINKS TO OTHER WEBSITES

In certain unintended cases, the website may contain links to other websites or external data sources. Customers are solely responsible for their use of such links. FPT does not verify or validate the content, accuracy, or opinions expressed on these linked websites or data sources. FPT disclaims any legal responsibility relating to the accuracy, content, safety, display, or omission of information on such websites or data sources.

ARTICLE 10. LINKS FROM OTHER WEBSITES

FPT does not permit any Internet service provider or third party to “frame” or “embed” any component of this website into another site, or to use techniques that alter the default interface or display of the website https://fti.fpt.vn/ without FPT’s prior written consent.

ARTICLE 11. DISCLAIMER

11.1 The information displayed on this website is provided without any warranty or representation from FPT regarding the suitability of the products or services selected by Customers.

11.2 FPT disclaims any liability or warranty that the website will be error-free, secure, uninterrupted, or that the information displayed will be accurate, complete, or timely

11.3 By accessing this website, Customers implicitly agree that FPT, its other suppliers, affiliated partners, and their employees shall not be liable for any injury, loss, claim, or any direct or indirect damages, whether foreseeable or consequential, arising from: (a) the use of information on this website; (b) access through links from this website; (c) membership registration, email subscription, or participation in FPT’s loyalty or promotional programs.

ARTICLE 12: GENERAL TERMS  

12.1 This Policy may be updated, amended, or supplemented from time to time in accordance with applicable law without prior notice or consent. Continued use of the services after notification of such amendments shall constitute acceptance of those amendments.

12.2 This Policy shall be governed by and construed in accordance with the laws of Vietnam.

12.3 This Policy constitutes the entire agreement between the Parties and supersedes all prior understandings or policies, whether written, oral, or otherwise, relating to the matters addressed herein.

12.4 For the purpose of ensuring personal data protection in compliance with applicable law, this Policy shall also apply to contracts, agreements, and documents executed before, during, and after the effective date of this Policy.

12.5 If any provision of this Policy is declared invalid by a competent court, such provision shall automatically become void and no longer binding; however, such decision shall not affect the validity and enforceability of the remaining provisions.

12.6 This Policy is publicly posted on FPT’s website for the Parties’ reference. The Parties acknowledge that they have carefully read, fully understood their rights and obligations, and agreed to all contents of this Policy. Furthermore, by signing any contract, agreement, or document that incorporates this Policy by reference, the Parties warrant that they have obtained full consent from the Data Subjects for the provision, processing, and control of their Personal Data throughout the transaction and contract performance process, and undertake to comply with the personal data protection regulations set forth herein. This Policy forms an integral and inseparable part of such contracts, agreements, or referenced documents.