FPT Cloud CX is a superior service for Vietnam market, a product of successful cooperation between 3 leading technology companies: FPT Telecom, Genesys and CEX LAB.
Visit FPT Cloud CX Website
FPT CloudCX is based on Cloud Infrastructure combining Genesys and CEX Lab technologies to bring your Call and Contact Center to a new higher level.
System Design
FPT CloudCX is designed to fit all business models and offers a great experience with multi-channel interoperability and multi-lingual support to increase sales efficiency and customer care of your business.
Fast Deployment
Fast deployment description
Advanced Technology
Advanced Technology
FPT Cloud CX Packages
Choose your FPT CloudCX plan that best fits your business needs.
Basic
VND 1.190.000/month
Voice inbound voice only
IVR - Self Service
ACD
Screen Pop
Skill based routing
Agent Interface (Web based)
Supervisor console
Live monitoring
Universal Queue
URL Based CRM Integration *
Historical reports
Work group creation
Voice recording
Role definitions
Click to call
Voice mail
Quality monitoring
Chat & Mail (covering 1 website & 1 email by default)
Call back
Auto dialer (Predictive, Progressive, Preview) with manual upload
* Any dialer integration will be under service charge
Advanced
VND 1.790.000/month
Voice inbound voice only
IVR - Self Service
ACD
Screen Pop
Skill based routing
Agent Interface (Web based)
Supervisor console
Live monitoring
Universal Queue
URL Based CRM Integration *
Historical reports
Work group creation
Voice recording
Role definitions
Click to call
Voice mail
Quality monitoring
Chat & Mail (covering 1 website & 1 email by default)
Call back
Auto dialer (Predictive, Progressive, Preview) with manual upload
* Any dialer integration will be under service charge
Premium
VND 2.190.000/month
Voice inbound voice only
IVR - Self Service
ACD
Screen Pop
Skill based routing
Agent Interface (Web based)
Supervisor console
Live monitoring
Universal Queue
URL Based CRM Integration *
Historical reports
Work group creation
Voice recording
Role definitions
Click to call
Voice mail
Quality monitoring
Chat & Mail (covering 1 website & 1 email by default)
Call back
Auto dialer (Predictive, Progressive, Preview) with manual upload
* Any dialer integration will be under service charge
OPTIONAL COMPONENTS
Sparrow platform
Ready Connectors Available on demand
Salesforce
Oracle Service Cloud
Microsoft Dynamics
Siebel
SAP
ZenDesk
Why FPT CloudCX?
FPT CloudCX is based on the FPT Telecom cloud computing platform, bringing users an enjoyable experience and optimal system investment costs.
Effective Cost-Saving
Cost effectiveness Simplify the setting and operating processes.
Scalability
Scale up or down the system anytime.
System Features
Enormous features & functionalities for your productivity.
24/7/365 Support
Qualified professional team is committed to support you whenever you need us.
FPT Telecom
With many years of experience in providing telecommunication and IT services with the team of qualified experts.
Benefits
Modern Technology
Exceptional Stability
Cost-Effectiveness
Ready to go Offering
Security Compliance
Multilingual Support Voicebot
High-Speed Installataion
Flexibility and Scalability
Pay as you go Model
Saving Investment & Infrastructure Management Cost
Enhanced Data Sovereignity
Qualified Call Center/ Contact Center Experts
Consultancy, Deployment and Troubleshooting
Faster Business Enablement for SMB & Enterprises
Leading Global Partners
Designed for Vietnam market
About Genesys
Genesys is the number 1 unit in the field of developing and providing Call
Center/ Contact Center
platforms for medium and large businesses, deployed on a cloud platform with a network of qualified
specialists, providing services for more than 11,000 companies in over 100 countries.
Every year, Genesys delivers more than 70 billion remarkable customer experiences
through the power of AI technology and integrated multi-channel to connect all
activities of customers.
Genesys pioneered Experience as a Service so organisations of any size can provide true personalisation at scale, interact with empathy and foster customer trust and loyalty. This is enabled by Genesys Cloud, an all-in-one solution and the world's leading Call Center/ Contact Center platform, designed for rapid innovation, scalability and flexibility.
About CEX Lab
CEX Lab is a leading consulting company to implement and develop user experience
platforms in
the field of Customer Care.
Our main objective is to is to bring the best experience for businesses, collect customer needs,
design solutions. We help enterprises in mapping the entire customer journey by optimizing the
people and technology usage.
We are one of the preferred partner of Genesys in South East Asia region.
