At FPT Telecom we offer you a variety of managed services to successfully operate your business
Assist with various services
Support end users
Report system status of customers (companies, organizations)
Make periodic reports on workload
Detail Scope of Work
Support users with Windows operating system
Support users to configure and use Microsoft Office
Support users to use anti-virus software
Check and install additional software and support devices which are provided and approved by the customer.
Telephone equipment management
Supporting users using Windows operating system
Supporting users to configure and use Microsoft Office
Supporting users to use anti-virus software
Checking and installing additional software and supporting devices which are provided and approved by the customer
Managing the system of switchboards, telephone equipment
Checking the status of the switchboard, the digital input signal, contact the equipment supplier for handling.
Depending on your demands, we provide you with the on-site or remote services with flexible cost.
Fulltime: FPT technicians working fulltime at customers' locations and complying with customers‘ regulations and processes.
Using Ticket: SLA (Service Level Agreement): 8x5xNBD response (8hrs per day, 5 days a week, ensuring that tickets will be received by the next working day as the latest).